MARANA — AAA recently unveiled its list of Top Shops, AAA Approved Auto Repair (AAR) facilities recognized for providing honest, reliable and quality service. For 2012, the award, now in its 11th year, honors 27 auto repair facilities across Arizona.
“AAA created the AAR network to in an effort to change the perception of the auto repair industry by helping members find honest and reliable auto repair facilities,” said Don Nunnari, vice president of membership products and services for AAA Arizona. “There are more than 120 AAA Approved shops in the state – Top Shops represent the best of the best in this network.”
In Marana, AASTRO Transmission & Auto Repair, 4443 W. Ina Road, and BRAKEmax Car Care Center, 6055 W. Jenna Nicole Lane, were chosen.
To be considered for Top Shop designation, facilities must first be a part of AAA’s AAR network. The facilities must adhere to more than 20 standards established by AAA, including:
·Annual inspection by AAA representatives.
·Staff an Automotive Service Excellence (ASE) certified technician or equivalent for each area of service offered.
·Guarantee effectiveness of repairs, parts, labor or components for a minimum of 12 months or 12,000 miles for AAA members.
·Accept the final decision of AAA in resolving complaints concerning service to members’ vehicles.
In addition to these standards, Top Shop recipients must also:
·Maintain customer surveys with at least a 90 percent approval rating.
·Remain actively involved in the community through service groups and charities.
·Uphold an exemplary business reputation.
To learn more about AAA Approved Auto Repair and Top Shops, visit aaa.com/automotive.
For the complete article see the 07-01-2012 issue.
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